Struggling To Scale your Customer Success Department?

 
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The wait is over! Presenting our THREE-PART series FREE Masterclass

Learn the strategies to 
to create a Revenue Generating CS Department and a career that you love!



RESERVE MY SPOT NOW

Discover How All the Puzzle Pieces Really Fit Together!

 

Customer Journey Mapping. Health Scores. NRR. Customer Advisory Boards. …it’s a lot!

 

You’ve Got All The Pieces!  Let me show you how they fit together!

ENROLL NOW
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In The Next 6 Months, You Could…

  • Have more time for strategic planning
  • Be the leader that your team needs
  • Get promoted without burnout

 

What's Included In The Three-Part Masterclass Series

Oct 12th 

TIME MANAGEMENT SESSION

Say No with Your Calendar and Stop Working Overtime. This masterclass is a focused and practical session designed to help YOU regain control over YOUR time and establish healthier work boundaries. 

 

Oct 17th

MINDSET SESSION

This comprehensive session delves into the psychology behind success, resilience, and fulfillment, providing practical tools to cultivate a positive and growth-oriented mindset.

 

Oct 19th

CAREER GROWTH SESSION

With a strong focus on skill-building and strategic career development, this session equips you with the tools you need to stand out in today's competitive job market.

 

 

This Masterclass Series Is For You If...

 
  • You are in back-to-back meetings or putting out fires all day
  • No one at your company seems to understand CS
  • You are working yourself sick but don’t feel like you are making any real progress
  • You are working so hard for renewals and upsells, but Sales and Product make your job impossible
  • You feel like you don’t know what you are doing
YES, I WANT IN!
NICE TO MEET YOU

I'm Rachel Provan

I have been a Customer Success Leader for over 15 years, and I remember the first time I stepped into that role. I was so excited! 

Until I realized that it was an entirely different job from the one I had before — and no one had trained me for the new one.

I was great with customers, but when it came to strategy and people management, I was making it up as I went along.

I didn’t know when to zoom out on strategy or how to get the most out of my team. I was working so hard but making so little progress and I was beyond frustrated.

I bumped my head on EVERY obstacle along the way – so you don’t have to.

I’m happy to say that over a decade later, I love being a Customer Success leader! I’m confident in my abilities – no imposter syndrome here – and I genuinely love what I do.

 

The biggest thing that has changed for me is the strategic focus. Saying no with my calendar, and having a plan. I’ve started to use the Command Center and I’m not working all hours anymore.

I feel much more  productive and accomplished at the end of the day.


-Amy Bates

Director of Client Success

 

From the moment I started working with Rachel, it was evident that she genuinely cares about everyone’s well-being and success. She is always willing to go the extra mile and help her students grow. She also has a rare combination of expertise, insights, and compassion, which has consistently impressed and inspired me.


-Christina Chiu Smigie

Director of Customer Success

I finally got out of player/coach.

I got three additional headcount.

And they want me to start presenting at board meetings!


-Walter Darrough

Director of Customer Success

Spots are Limited! 

Reserve your seat today and get:

  • Early Bird Bonus
  • Additional Resources
  • Special Discount for Upcoming Programs

 

RESERVE MY SPOT NOW

All The Tools You Need To Build A Successful CS Department

 

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Rachel Has Been Featured In:

 

Let's do this! 

SEE WHAT’S WAITING FOR YOU INSIDE ONCE YOU BECOME A MEMBER OF THE CUSTOMER SUCCESS LEADERSHIP ACADEMY

 

 

 

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