The CS Leadership Academy was specifically crafted with the new Customer Success Leader in mind. What makes THIS program different than any course you’ve ever taken can be broken out into three distinct reasons:

#1. Mindset – Beginning with an OBSESSION with why some succeed and others fail, I set out to create a program that will help you cause a BREAKTHROUGH in results for your department. I don’t just tell you what to do, you get an experience of producing real results for yourself.

#2. Prioritization and Time Management – Inside Name of your offer , we talk at a high level. I talk to you as the CEO of your department… not the technician. I’ll force you to cut out overwhelm by focusing on what will really move the needle on NRR – customized for your product and your customers.

#3. A CUSTOMIZABLE PLAN – Because “It Depends…” CS is different. YOU are different. The CS Leadership Academy shows you how to create the right plan for your company based on the needs of your customers, and the needs of your Executive Leadership Team… Then, you get the EXACT steps necessary to execute your customized plan.

This program was created because I felt I could be serving you BETTER with this model.  

Here’s why:

When I was teaching strategy, leadership and mindset 1:1, half of our sessions would often be taken up by me explaining the concepts.  I realized that if I put the teaching part in a portal, my students would have more time to get coached on their specific issues.  

I also noticed that so many CS leaders felt alone.  

They thought they were the only ones who couldn’t figure it out when in reality, most of you are being held to impossible expectations.  It’s one thing when I say it, it’s another when you hear it from fellow CS Leaders in the trenches.  

There’s a large component of this that is psychological, with learning boundaries, perfectionism, people-pleasing… all that fun stuff.  It’s hard to fully see how it’s holding you back until you see it mirrored in those around you.  As my coach says, “You can’t read the prescription bottle from the inside.” 

So the community aspect is incredibly valuable, not just for that, but because, the questions that get asked in these kinds of group coaching calls benefit everyone.  Because even if you didn’t have that exact question YET – you probably will soon.  

And finally, by having all the strategy, leadership, and mindset teachings in a portal that you have lifetime access to, you don’t have to try to keep everything in your head or some random Google doc that gets lost in the black hole of Google Drive. 

So add on to that, I’m able to serve more people at a lower price point than I can for 1:1, which is important to me.

We’ll have weekly calls at 12pm EDT to accommodate for as many time zones as possible.

If you can’t make a call, don’t worry! I’ll record and post it in the community to view later, and you can submit questions or get coached asynchronously via the community.

One factor in this is that I teach you to take control of your calendar so you won’t be constantly missing calls due to whatever someone deems “urgent” that day.  You’ll be able to show up, focus, and feel good about it.  

Maybe. Are you building a CS department from scratch and the only one in the department right now? Yes this will help you a lot. 

Are you a CSM looking to become a leader?  I’d say wait a bit.  Only because you want to take this when the material is relevant.  If you’re a CSM this would make you focus on the wrong things.  If you’ve been in the game for a while and really feel you’re ready to level up, take a look at this offer which is designed to help you get promoted at your current company (yes even right now).